Quick answer
Identity verification required means the official system still needs to confirm who you are before the process can move on. It is a verification step, not automatically a rejection.
What this means
This status usually appears when the system cannot complete the ID check with enough confidence. The record may need another confirmation step before approval or payment can continue. The exact process depends on the official route being used, so the safest move is always to follow the official instruction shown with that status.
Why this happens
The most common reasons are mismatched identity details, a record that does not match what was entered on the application, a phone number linked to another record, or an official request for an extra verification step. Sometimes it is a small data problem. Sometimes it is a deliberate security check.
What you can do next
- Read the exact identity verification message on the official system.
- Check your ID number, names, and other basic details carefully.
- Complete the official verification step only through the official link or process.
- Keep screenshots or notes of what you completed.
- Check again after the verification has had time to reflect on the system.
Important things to remember
Do not use third-party websites or pay someone to complete identity verification for you. Verification is sensitive, and official channels matter. A verification status is usually something to resolve, not something to panic about.
How GrantCare can help
GrantCare can help you understand why identity wording appears, compare it with pending or declined statuses, and read the next best guide before you return to the official system.
Related help
Frequently asked questions
Does identity verification required mean I will be declined?
No. It means another step must clear first. The final result still depends on the official review.
Can the status change after I complete verification?
Yes. Once the verification clears, the wording may change to pending, approved, declined, or another update.
Should I keep retrying the verification step?
Only retry when the official system allows it. Repeating the same step without a clear reason can create more confusion.