Status help
Identity verification
Meaning
Your identity must be confirmed before the process can continue.
Possible causes
- • The ID match failed.
- • The system needs another confirmation step.
Common fixes
- • Use the official link shown in your record.
- • Check that your ID details were entered correctly.
Next steps
- • Complete the official verification step.
- • Check again after the verification clears.
Related statuses
Related guides
Identity verification required meaning
A practical guide to what identity verification required usually means, why the step appears, and how to handle it safely through official channels.
Why identity verification fails
A practical guide to identity verification failures, the common record mismatches behind them, and how to approach the official fix without panic.