Guide

How to fix banking details issues

What to do when your payment method or bank details cause delays.

Before you change anything

Check the official status wording first.

Common issues

Name mismatch, inactive account, or wrong account type.

Official action

Update the details only through the official system.

Common questions

Is GrantCare an official government website?

No. GrantCare is independent and links you to official systems when you need an official action.

Can I apply for a grant on GrantCare?

No. Applications and official status checks must be completed through the relevant government systems.

Are the payment dates official?

Expected dates are clearly marked. Always confirm final published dates through official SASSA channels.

Will the eligibility checker guarantee approval?

No. It provides general guidance only and cannot promise approval.