Quick answer
If you lost your old SIM card and cannot get an OTP, you must use the official SASSA 'Change Phone Number' option which requires your ID number.
What this means
When you lose your phone, scammers will try to sell you 'shortcuts' to bypass the OTP. Do not fall for it. The official SASSA system is the only way to recover your account safely.
Why this matters
People in this position are more likely to trust unsafe helpers because they feel blocked. That makes it especially important to stay on the official route and avoid sharing sensitive information in unofficial places.
What you can do next
- Look for the relevant official recovery or number-update path.
- Confirm that the route is official before entering information.
- Gather any details that prove the record is yours.
- Save the wording and any confirmation during the process.
- Check later that the new number now reflects correctly on the official record.
How to think about it
The real issue here is account control. The process is not only about changing a phone number. It is about proving that the record should still be updated even though the old number is not available.
Important things to remember
There is no magic trick to bypass SASSA security. GrantCare helps you find the correct official forms so you can recover your account legally.
How GrantCare can help
GrantCare can help you compare no-OTP phone-number changes with identity verification, number recovery, and post-update follow-up guides.
Frequently asked questions
Can GrantCare change my number without OTP?
No. GrantCare is not the official system and cannot perform that kind of official recovery.
Why are unofficial shortcuts risky here?
Because they often ask for sensitive details and may not be lawful or safe.
What matters most when I cannot access the old number?
Using the correct official recovery or update route and keeping the process secure.