Status help
Declined
Meaning
The application did not pass one or more rules.
Possible causes
- • Income or eligibility rules were not met.
- • A data match may have failed.
Common fixes
- • Read the decline reason in the official system.
- • Collect supporting documents before appealing.
Next steps
- • Use the official appeal path if you qualify.
- • Review the appeals guide before you submit.
Related statuses
Related guides
How to fix a declined status
How to respond to a declined status by checking the official reason first, correcting details where needed, and using the right appeal path.
What declined means
What a declined status means, why it happens, and how to decide whether to gather proof, appeal, or review your details first.