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How to request identity verification properly
A practical guide to approaching identity verification requests the right way, using the official route and avoiding guesswork.
Quick answer
If SASSA tells you to verify your identity, follow their exact instructions on the official portal. Do not use third-party apps to scan your face.
What this means
Identity verification is how you prove ownership of your grant. If you do it through an unofficial app or website, you are literally handing your identity over to strangers.
Why this matters
If users get this step wrong, they may delay the case further or expose personal information. A proper request or response keeps the process connected to the official record instead of sending it sideways.
What you can do next
- Confirm that identity verification is the actual issue on your case.
- Use the official route for the request or step.
- Save the wording and date.
- Complete only the official action that matches your case.
- Watch for later wording that shows whether the identity step moved forward.
How to think about it
A proper identity-verification step starts with clarity about why the system is asking for it. Once that is clear, the safest path is the one that stays entirely within the official process.
Important things to remember
GrantCare cannot manually verify your identity. You must complete the official biometric or ID verification yourself through SASSA.
How GrantCare can help
GrantCare can help you connect identity verification to failed verification, verification links, and detail-change guides so the process feels less confusing.
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Can I use any page that says it offers identity verification?
No. Use only the proper official route for the actual step.
What should I confirm before requesting it?
Confirm that identity verification is really the issue shown on your case.
What should I watch after the step is done?
Watch for the official wording to change into a later status or another next step.